01-14-2020 07:04 AM
Just spent an age trying to get my printer to print with Magenta. Removed older cartridge even though it wasn't empty, added a new one, still no magenta. Followed ALL instructions from HP support pages - twice. Ended up buying another cartridge and it now works. How do I get a refund for the faulty cartridge?
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01-15-2020 10:25 PM
HP cartridges do have a warranty, see the document here for information. If the cartridges are genuine HO and in warranty you will need to go to the Contact HP page, then enter the information for your printer. At this point it will likely say "Manufacturer's warranty has expired" To the right of this it will say "See details". Click the "See details" link, which will open another page with more details. Near the bottom of the text will be a paragraph that says :
HP has checked your product information, including the product and serial numbers, to determine your warranty results.The legal warranty expiration date is based on the date of purchase, as indicated on your receipt. If you feel these results are incorrect, you may submit a dispute for review. Dispute this >
Click on the "Dispute this" link which will ask for some additional contact information. Fill out the contact information, then in the bottom section select:
I am not an employee of HP, I am a volunteer posting here on my own time.
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