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‎08-20-2019 03:32 PM

HP Recommended
Product: Officejet Pro 8600 Plus e-All-in-One Printer - N911g
Operating System: Microsoft Windows 10 (64-bit)
I purchased this printer in USA and have only being using it in USA. However, one set of cartridge I purchased at Walmart few years ago had z20 region ink. Now I purchased new z10 region inks now, it will not let me print stating the ink is not intended for this printer. Because the printer is out of warranty I cannot get any support. Someone from HP tried to help me but in the end, I was told to contact HP Support in my region. Again, I have no way of contacting HP Support. Please help.
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-20-2019 04:37 PM

HP Recommended
@KSL3 wrote:
... Because the printer is out of warranty I cannot get any support. Someone from HP tried to help me but in the end, I was told to contact HP Support in my region. ..

@KSL3 

 

You actually can get warranty for inks. Please contact same phone number and tell them you are using warranty for inks, not printer. Please try

 

    https://support.hp.com/us-en/contact-hp

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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1 REPLY 1

‎08-20-2019 04:37 PM

HP Recommended
@KSL3 wrote:
... Because the printer is out of warranty I cannot get any support. Someone from HP tried to help me but in the end, I was told to contact HP Support in my region. ..

@KSL3 

 

You actually can get warranty for inks. Please contact same phone number and tell them you are using warranty for inks, not printer. Please try

 

    https://support.hp.com/us-en/contact-hp

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
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