01-15-2020 08:13 AM - last edited on 01-17-2020 12:34 PM by Cheron-Z
Hello there I want to region reset my inkjet printer envy 5014. How can I get the code. TIA.
01-17-2020 12:32 PM
Welcome to the HP Support Community. I'd be happy to assist you.
Are the printer and the ink cartridges bought in different regions?
What is the error that you get on the printer?
HP customizes some printers and ink cartridges to meet local customer needs. If you take your printer from one country/region to another country/region, you might not find ink cartridges with the same number on the label as your original ink cartridges. If you install an ink cartridge with a different number on the label, you might see one of the following error messages:
Cartridge Not Intended for this Printer
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Hope this helps! Keep me posted.
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