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Message 1 of 2
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HP Recommended

Regionalization Reset

HP OfficeJet 8600 Pro Plus
macOS 10.14 Mojave

Hello all,

I have an HP OfficeJet 8600 Plus Printer. I had been living in Mexico for the last three years, and I bought printer ink there. After returning to the United States, we ran out of ink, but any new printer ink we insert into the printer gives the message, "incompatible ink cartridge." After some research, it looks like I need to perform a regionalization reset. Can anyone (preferably an HP employee) guide me through this process?



HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Regionalization Reset

Hi @DhruvM


Welcome to the HP Support Community. I'd be happy to assist you


Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.


I have sent you a private message with the reset steps, specific to your printer. Check next to your profile name, you should see a little blue envelope, please click on it.  


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

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