cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
4 2 0 0
Message 1 of 4
95
Flag Post

Solved!

Regionalization reset - HP support on my ticket seems ceased halfway of resolution

HP Recommended
HP Deskjet 1000 J110a
Microsoft Windows 10 (64-bit)

Hi team,  I first raised support request on 05-10-2020 09:37 AM IST. After 2-3 initial exchanges of messages for step by step guidance from HP support team, there are no responses from HP support. The last step was me installing new printer cartridge for regionalization reset and trying the steps as recommended by HP support agent with ID  on ‎06-01-2020 06:41 AM. 

 

As required by the agent I shared below info as the Set New Region window failed to open, I right-clicked to the right and left of the Estimated Ink Levels window and got below details which I shared with the agent. I am following up on this without any luck from HP support agent. Hence raising this as fresh incident. 

 

Can someone please help and guide ASAP with the inputs below to complete the regionalzation reset? I have already installed new HP cartridge HP 802. Appreciate your fast response to resolve.

 

Printer SN: [Private information removed]

Total Page Count: 242

TriColor Ink ID: 0045FF64105CB6AF

Black Ink ID; 004023E514244E89

RX(last 4 digits):

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
14,670 14,649 1,136 1,128
Message 2 of 4
Flag Post
HP Recommended

@NAS2020, Welcome to HP Support Community!

 

We are very sorry about the inconvenience caused. I did not receive the responses from your end and the conversation was auto closed.

 

Let me send you the reset codes immediately. I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Highlighted
Author
New member
4 2 0 0
Message 3 of 4
Flag Post
HP Recommended

Thanks for the much needed help! You rock!

0 Kudos
Tags (1)
Highlighted
HP Support Agent
HP Support Agent
14,670 14,649 1,136 1,128
Message 4 of 4
Flag Post
HP Recommended

@NAS2020

 

That's great! Happy to hear that.

 

Let me know if you need any further assistance.

TEJ1602
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation