• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎03-30-2020 04:35 PM - last edited on ‎03-30-2020 05:33 PM by Retired

HP Recommended
Product: HP 6978
Operating System: Microsoft Windows 10 (32-bit)

Since the (automatic) firmware upgrade in April to version 1910A, I am not able to use my non-HP cartridges.  I have read the HP response, but that is not an acceptable.  I have worked in educational technology for almost 30 years and have always purchased HP printers for my personal and school districts' use.  My printer is a little over a year old and now won't work unless I purchase HP ink?  Customers were not forewarned of this and were not allowed to make the decision themselves as to the acceptance of these terms.  If there is no solution to this, other than purchasing HP brand ink, then I will be forced to change to another brand for my printers. 

1 REPLY 1

‎04-02-2020 03:45 PM

HP Recommended

Hi @LG101

 

Welcome to the HP Support Community. I'd be happy to assist you with the  "Reinstall Cartridges" issue. 

 

You may refill your cartridges or use remanufactured cartridges, but you may run into problems.HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges

 

You're printer is not being affected by the dynamic security- you check the table to see the effected printer list 

 

Also, try the steps in the document -Error indicates faulty cartridge

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.