Remove and Reinstall Ink Cartridge Message

[User1234567]

error msg "remove and reinstall the cartridge" every 5secs!!! 

[Jeet_singh]

@User1234567,

Thank you for posting your query on HP Community,

Could you also provide me with the exact model of the printer? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you recently made any changes on the printer before the issue started?

Did it happen soon after replacing the ink cartridges?

Have you tried to clean the ink cartridge contacts as well as the printhead?

Let's try these steps here: 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

I need to know few details regarding your Instant ink account to help you get the ink cartridge.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Regards,

[User1234567]

it's HP 4655, I've done ALL of what you said, if it works people wouldn't BOTHER REGISTERING ON THIS SITE THEN POSTING ON YOUR STUPID product!   

[Jeet_singh]

@User1234567,

Thank you for replying,

Just wanted to check are these Instant ink cartridges or regular ink cartridges. 

If you have enrolled for Instant ink program and having issues with these Instant ink cartridges. 

Could you please respond to the details requested in the private message so that I can help you get this issue sorted. 

Waiting for your response!

Cheers 🙂