Remove and Reinstall Ink Cartridge Message

[JosephBogo]

HP 7640 ink jet. I have the recurring message to remove and reinstall the cartridges. It is an endless message, and I have not been able to print. HP Instant Ink is long overdue in sending me new cartridges, so I don't know if that's a problem. Yes, I did replace one cartridge recently, my last one. Help. Please

[TEJ1602]

@JosephBogo, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Rob-333]

I keep getting the same message over and over "ink cartridge problem" "remove & reinstall the indicated cartridge etc etc etc"  I have disconnected the printer and unplugged from a wall socket and waited 60 seconds and reconnected only to have the same message loop come up.  I have purchased new cartridges and the same loop keeps coming up.  There should be an easy way to bypass around this but no one seems to know how.  What can I do?  All I want is to be able to print with my HP.  Please help!

[Rob-333]

I have clicked on the "link" but it didn't lead anywhere.  Do you have a solution for me?  

[TEJ1602]

@Rob-333, Welcome to HP Support Community!

Is your printer enrolled in HP Instant Ink Program?

Keep me posted for further assistance.

[Rob-333]

No it's not in the instant ink program.  I'm gone a lot and don't use the printer for weeks at a time which is why I'm really upset that I keep getting the "remove & reinstall" messages and it won't print!  Thx.

[TEJ1602]

@Rob-333

If you have already performed the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[harkiran]

Seriously 11 pages for 1 issue with a printer of a reputed brand like HP. I had purchased an HP Deskjet 3835 All-in-One Ink Advantage Wireless Color Printer on 19 March 2020. I had ordered a combo box of replacement cartridges from store.hp.com well in advance in March 2020 itself under Order # 101300000410160 siting lockdown in India. I had replaced the colored cartridge in May 2020 with the new one which I had received and initially, it worked fine.

The printer was bought solely for the purpose of online classes being held for my son and there were a lot of assignments and other materials to be printed. The replacement cartridge worked fine until before the summer vacations.

After the summer vacations, I wanted to print a document again and now the Chinese made printer is not recognizing the color cartridge. I have tried all the troubleshooting mentioned related to hard reset. I understand it worked for a few and not for all. For a few, it worked with a special DM message.

This is very frustrating, I bought HP Printer only because I have used a couple in the past and because of the brand reputation. If I had to live with such issues, I could have bought a similar cheaper product from Canon or another brand. 

Now I have a Chinese manufactured HP Printer which is 8K+ with new cartridges and does not want to recognize the new HP cartridges and do what it has been build to do. Now I have an expensive piece of junk unless it starts working again.

FYI: The old empty color cartridge is still getting recognized.

[Venusmel]

I have the same error message:

My printer is  ENVY 5540 All-in-One Printer series.

After printing out few documents, turn off few days and turn on a message popped up showing cartridge and the message "remove and reinstall the indicated cartridge, making sure that it is correctly installed". I have recently installed a new black cartridge Calidad HP 62 XL Black and this has been happening since.

I tried to a Hard reset on the printer didn't help. It's really frustrating kindly help me.

[harkiran]

I posted the same review (as in my previous comment) on the product page of the HP Cartridge 680 combo pack (gave 1 star) and here is what someone from the support replied - 

https://store.hp.com/in-en/default/hp-680-photo-value-pack-4wm98a.html  

Response from HP India:
HP Social Media Support · 5 days ago  
Dear Customer,

Thanks for getting in touch.

Sorry to hear that and I appreciate you bringing this to my attention.

Kindly email (etailsupport@hp.com) your contact number and HP unit's serial number along with the review link.

I'll get the issue fixed asap.

Seriously who is this guy who offered to help? I had sent an email at the above email address but no one has responded since 5 days. I can not post a comment or a reply on the product page as I have already written a review there.

Better to get a refill kit for 500 bucks from Amazon to refill the cartridges which the printer already recognizes rather than to invest in a new set of cartridges and hope the printer will recognize them.

https://www.amazon.in/dp/B082TZLMBV/?coliid=I11H2Q0RE2L3ZP&colid=3G2X35Z6RNP&psc=1&ref_=lv_ov_lig_dp...

This is a vicious circle built just to make profit.