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kasselt
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Message 41 of 46
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Remove and Reinstall Ink Cartridge Message

I reinstalled and reset the printer but it still has an error message.  What else can I do? Should I get a new cartridge?

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HP Support Agent
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Message 42 of 46
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Remove and Reinstall Ink Cartridge Message

Hi @kasselt

Welcome to the HP Support Community. 

 

To assist you better, I would like to know the following:

 

What model printer are you using?

Are you using HP Instant ink cartridges?

Have you performed the steps provided in my first post?

 

Keep me posted for further assistance.

KUMAR0307
I am an HP Employee

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kasselt
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Message 43 of 46
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Remove and Reinstall Ink Cartridge Message

My printer is officejet 4520. I’m using the 302 print cartridges.

 

Never had this problem before.

 

I did follow all the previous instructions. No luck. 

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HP Support Agent
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Message 44 of 46
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Remove and Reinstall Ink Cartridge Message

@kasselt, thank you for the response. Let us try these steps to resolve this issue:

 

Insert the ink cartridge one by one to identify the defective ink cartridge.

 

Perform step 3 mentioned in this document.

 

Let me know how this goes.

KUMAR0307
I am an HP Employee

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Tzeda85
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Message 45 of 46
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Remove and Reinstall Ink Cartridge Message

Greetings! 

The previous solution provided for the customer and also tried myself didn't work out. I have changed a few ink cartridges by now and keeps saying the same message. Printer just have a few months  (HP ENVY 5055) I live in PR and the ink programs doesn't have coverage in this territory!

 

Please help 

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HP Support Agent
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Message 46 of 46
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Remove and Reinstall Ink Cartridge Message

Hi @Tzeda85

Welcome to the HP Support Community. If you have performed the steps mentioned in this document and the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

KUMAR0307
I am an HP Employee

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