cancel
Showing results for 
Search instead for 
Did you mean: 
HP Support Agent
HP Support Agent
7,481 7,485 687 804
Message 21 of 40
387
Flag Post
HP Recommended

Solved!

Remove and Reinstall Ink Cartridge Message

Hi @rthorpe

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

rthorpe
New member
4 2 0 0
Message 22 of 40
380
Flag Post
HP Recommended

Solved!

Remove and Reinstall Ink Cartridge Message

HP Instant Ink Account information:

Rick Thorpe

609 Balsam Cres,

Oshawa Ont, Canada

L1J 6A1

 

Instant Ink Acct. # 4796903047

I have 2 printers registered. The problem printer is the Hp Envy 4520 Ink Jet All In One

 

Reply
0 Kudos
Miss-Maz
New member
1 1 0 0
Message 23 of 40
357
Flag Post
HP Recommended

Solved!

Remove and Reinstall Ink Cartridge Message

I also have the exact same problem. 
when I put the old cartridges back in it’s fine but low ink. Have tried the reset stuff and still getting the error message. HELP! 

Reply
0 Kudos
HP Support Agent
HP Support Agent
7,481 7,485 687 804
Message 24 of 40
352
Flag Post
HP Recommended

Solved!

Remove and Reinstall Ink Cartridge Message

Hi @Miss-Maz

 

Are you enrolled in the Instant Ink? If yes, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 
 

Asmita
I am an HP Employee

Reply
0 Kudos
DeanMitchener
New member
2 2 0 0
Message 25 of 40
324
Flag Post
HP Recommended

Solved!

Remove and Reinstall Ink Cartridge Message

Hi Jeet,

 

I have the same issue - have a officejet 5740 and three new ink cartridges.

Bought a new 5742 thinking no way all three can be faulty.....only to find the same in the 5742.....

 

There some kind of encryption registration on these ink cartridges?

 

Please help 

Reply
0 Kudos
DeanMitchener
New member
2 2 0 0
Message 26 of 40
313
Flag Post
HP Recommended

Solved!

Remove and Reinstall Ink Cartridge Message

Hi Jeet,

 

ok looks like the colour cartridge is the culprit! Circle versus two diagonal triangles....lol

 

Ok so now I have two printers both working 🙂

 

Need to get a new colour cartridge tomorrow.

 

Kind regards

 

Dean

Reply
0 Kudos
HP Support Agent
HP Support Agent
4,776 4,761 361 380
Message 27 of 40
303
Flag Post
HP Recommended

Solved!

Remove and Reinstall Ink Cartridge Message

@DeanMitchener

 

That's great! Happy to hear that.  

 

If you need further assistance feel free to reach out to us.  

 

Have a great day ahead!

TEJ1602
I am an HP Employee

NonnieSue
New member
1 1 0 0
Message 28 of 40
241
Flag Post
HP Recommended

Solved!

Remove and Reinstall Ink Cartridge Message

I have completed all the various steps mentioned in this forum.  I still  have the issue - Remove and reinstall the indicated cartridge, making sure it is correctly installed.   One of the suggestions in the virtural chat was to replace the cartridges.  I am a member of the InstaInk program and I should be about due for new ink cartridges.  When I go to my account it says that they can't determine whether I need ink because my printer isn't working properly.  So I'm in a loop.  I'm not about to purchase new cartridges when I've paid all this money up front for cartridges that I don't have.  Please help.

Reply
0 Kudos
HP Support Agent
HP Support Agent
5,049 5,041 316 367
Message 29 of 40
236
Flag Post
HP Recommended

Solved!

Remove and Reinstall Ink Cartridge Message

@NonnieSue, Welcome to the HP Support Community!

 

To assist you better, which model printer are you using?

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Keep me posted.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Gemstone1000
New member
2 1 0 0
Message 30 of 40
226
Flag Post
HP Recommended

Solved!

Remove and Reinstall Ink Cartridge Message

This is the worst printer I have ever had. It is practically new and is nothing but trouble. I cannot get it to do anything because it says the ink cartridges need to be removed and reinstalled. I have done that multiple times and, of course, it still does not work. I have also tried the hard reset and that did not work. I guarantee you if anyone ever asks my opinion about HP printers I will definitely tell them to get an Epson or a Brother. I don't have time to waste with this nonsense.

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation