Remove and Reinstall Ink Cartridge Message

[DamoHK]

I’m not using HP again. Half a day wasted and several new cartridges bought and tried. All HP ones. 

[DamoHK]

Bin the printer and don’t buy HP again.  Just trashed mine after wasting a day with it. 

[SANGOLF]

I done the process you recommended and I still have the same problem.  Any other solutions.

[TEJ1602]

@SANGOLF, Welcome to HP Support Community!

Is your printer enrolled in HP Instant Ink Program? If yes, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[lazy2]

i an still having the same trouble after following all the instructions except putting a new cartridge i will try that as soon as my new cartridge arrives

[TEJ1602]

@lazy2

Sure 🙂

Keep me posted.

[chvle76]

I am having the same issue since replacing the color cartridge with an instant ink cartridge.  I have done the hard reset mentioned earlier in this post already.

[conradrc]

Jeet, I am having the same problem as below, however once I completed the steps I still get a message of "problem with ink cartridge" and it has the black oval symbol, which I think is the color cartridge #62.  I have an HP ENVY 5660 printer.  Unfortunately, I cannot print without another cartridge and would prefer not to have to go buy one at about $38.  Please advise.  Thanks, Chris

[TEJ1602]

@conradrc, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Flowers_printer]

I have an HP ENVY 5544 and keep getting “remove and reinstall the indicated ink cartridge, making sure it is correctly installed”. I’ve followed all your advice, hard reset cleaning the heads and I still can’t get it to work. I haven’t had any new cartridges sent in a very long time so wonder whether they need replacing?