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Message 1 of 2
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Remove and Reinstall Ink Cartridge Message

I have purchased 2 new color ink cartridges #65XL , the 1st one would not work at all. the 2nd worked a couple times removing and replacing it. Now I get nothing,, they are HP inks ,,new but looked like old cottages....didn't have any problems it seams when using regular black and color....   Could it B my HP ENVY 5052 does not like the XL's ??

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Message 2 of 2
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HP Recommended

Remove and Reinstall Ink Cartridge Message

Hi @MrMouse


Welcome to the HP Support Community. I'd be happy to assist you with the cartridge error.


Let's try these steps to reset the printer - 


1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.


Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware


If the issue still persists, try step#3 from this document.  


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

I am an HP Employee

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