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JenniS1 Honor Student
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Remove and Reinstall indicated cartridge message

HP Envy 7855

I just installed a new black HP ink cartridge (purchased from Target) and I keep getting a message to "remove and reinstall the indicated cartridge, making sure it is correctly installed."  I tried taking it out and putting it back several times and it didn't work and then I tried to reboot the print as described in other questions and answers here and nothing is working.  

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HP Support Agent
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Remove and Reinstall indicated cartridge message

@JenniS1, Welcome to the HP Support Community!

 

Have you tried inserting the old Black ink cartridge and check if the error persists?

Remove the Black ink cartridge and try making a color copy in single-cartridge mode and check if that works.

 

Let us try these steps to resolve this issue: 

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Perform step 2 and 3 mentioned in this document.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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JenniS1 Honor Student
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Remove and Reinstall indicated cartridge message

I went out yesterday and bought another new ink cartridge to try because my kids needed to do their schoolwork.  The new cartridge is now working so it must have been a problem with the other cartridge.  Do you know if I can return this other defective cartridge? Thank you

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HP Support Agent
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Remove and Reinstall indicated cartridge message

@JenniS1

 

Since the previous ink cartridge used is defective, please contact our HP Support team for Service Options:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

 

Keep me posted for any other assistance.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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