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‎05-09-2020 10:52 AM - edited ‎05-09-2020 10:56 AM

HP Recommended
Product: HP ENVY Photo 7120
Operating System: Microsoft Windows 10 (64-bit)

I am unable to stop the message "Remove and reinstall the indicated cartridge". I have done all the steps from the HP support site such as:

unplugging for 60 seconds

installed a new catridge

clean contacts on both the cartridge and printer with a damp cloth and let dry for ten minutes

I have also done a semi-full reset from the hidden support menu. (which I was interestingly enough able to print a "Connectivity Report" but, nothing else).

 

I had HP verify my warranty, considering it would print the "Connectivity Report" page from the hidden support menu, I'm thinking its an internal software issue? I have had no success contacting HP through the Messenger link. 

 

Please help, this printer is only a couple months old and DRIVING ME NUTS!!!! We need it for school and work, considering everything is done from home right now.

 

1 REPLY 1

‎05-14-2020 04:28 PM

HP Recommended

@4Reals

 

Welcome to HP support community.

 

Try the steps mentioned in this HP document to fix the issue:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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