01-10-2020 12:55 AM - edited 01-10-2020 12:58 AM
I am unable to print anything with my HP ENVY Photo 6230. It displays the error "Remove and reinstall the indicated ink cartridge, making sure it is correctly installed".
I was printing a page, and in the middle of it, the print cancelled and started showing this message.
I've read through the very long HP support page on the issue and tried everything it has said, but I am still getting the error.
I am subscribed to HP Instant Ink, so I only ever use genuine HP ink cartridges in the printer.
It concerns the black ink cartridge.
01-13-2020 07:22 AM
Welcome to the HP Support Community.
Let's try these steps - HP Inkjet Printers - Ink Cartridge Errors
Also, have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.
If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it.
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