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Santana2020
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Message 1 of 2
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Remove and reinstall the indicated ink cartridge

HP ENVY PHOTO 7858
Mac OS X 10.11 El Capitan

Remove and reinstall the indicated ink cartridge

 

Tried ALL suggested solutions.

None work

Help Please 

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Remove and reinstall the indicated ink cartridge

Hi @Santana2020

 

Welcome to the HP Support Community. I'd be happy to assist you with the ink cartridge error. 

 

Let's try these steps to reset the printer -

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

Also, try cleaning the ink cartridges. Refer to step#3 from here

 

If the issue still persists, I'd suggest you Contact HP in your region regarding this.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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