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Message 1 of 2
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HP Recommended

Remove and replace cartridges

OfficeJet Pro 8710
Microsoft Windows 10 (64-bit)

I just put in brand new HP 952 Color ink cartridges and I am getting an error that says to remove and reinstall the cartridges. I have done that. I tried to clean the printer head but it wont because it says I need tor reinstall cartridges. I  manually cleaned the print head and same error comes up. I also tried a hard reset (turn off, unplug for 5 minutes) and still no luck. The printer is just about a year old. The serial No is [edit]. I would hate to go out and purchase another set of cartridges, I literally just took these out of the box. 

Suggestions please?

 

Lucy

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Message 2 of 2
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HP Recommended

Remove and replace cartridges

Hi @Lucy1012

 

Welcome to the HP Support Community. I'd be happy to help you with the cartridge error.

 

Please try these steps - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

If the issue still persists, I'd suggest you Contact HP in your region regarding this. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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