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Mac OS X 10.7 Lion

I’m getting 3 errors constantly- cartridge problem, paper jam, and carriage jam. I tried resetting the printer numerous times but nothing works. Originally it was only a cartridge error for the black cartridge, which I put a new hp instant ink black cartridge replacement but it didn’t work. 

1 REPLY 1
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Hi @De26

Welcome to the HP Support Community. I'd be happy to assist you.

 

Are you getting the same cartridge error for the old and new ink cartridge?

 

Perform the steps from this document to resolve any ink cartridge related issues on the printer.

 

Kindly perform the steps mentioned in this document to resolve a paper jam and carriage jam issues.

 

I hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.