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chc4
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Repeated alignment failed message on HP Officejet 8500 A909g

HP Officejet 8500 A909g
Microsoft Windows 10 (64-bit)

Printer repeatedly displays "alignment failed" message (runs alignment after every print job).  Trying to get printer working properly again.  Here is what I have done so far:

  • Tried alignment with 10-25 pages of plain, undamaged paper in the tray
  • Ran first-level and second-level printhead cleaning
  • Ran Print Quality Page; looks good (so no need to calibrate linefeed)
  • Reset printer
    • Power off via unplugging while on, reconnect after 3 minutes
    • Semi NVM Reset
    • Full NVM Reset
  • All new printheads
  • All new ink cartridges
  • Cleaned printhead contacts in printer
  • Inspected alignment printouts; they look good
  • Used HP Print and Scan Doctor (v.5.3); it says “everything checks out OK with your product”
  • Checked firmware; it is up to date.  HP Printer Update app will not let me reinstall it.

Repeated alignment seems unnecessary and erroneous (alignment page looks good; HP app says all OK) but it is quickly wasting valuable ink, which is not acceptable. 

Printer out of warranty as of 12/31/15.

I'd greatly appreciate any suggestions on how to bypass automatic alignment or otherwise solve this problem.  Thanks!

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HP Support Agent
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Repeated alignment failed message on HP Officejet 8500 A909g

@chc4

 

Welcome to HP support community.

 

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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chc4
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Repeated alignment failed message on HP Officejet 8500 A909g

Sandytechy20,

 

Thanks very much for your message. 

 

The HP document linked in your post is one for which I have exhausted all solutions mentioned (except for arranging for service, because my printer is out of warranty). 

 

I tried the numbered steps you suggested, but after #3, I do not see the country drop-down (#4) or any of the later steps.  If there is another way to navigate to the case-creation web-form, please let me know.

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HP Support Agent
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Repeated alignment failed message on HP Officejet 8500 A909g

@chc4

 

I am sending you a private message with the steps to talk to HP support. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

 

Cheers.

Sandytechy20
I am an HP Employee

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