cancel
Showing results for 
Search instead for 
Did you mean: 
DSJ-1948
Level 1
4 2 1 0
Message 1 of 4
144
Flag Post
HP Recommended

Solved!

Replace Ink Cartridge

HP Envy 7640
Microsoft Windows 10 (64-bit)

I continue to get the remove and install indicated ink cartridge, error message . I have tried three different black and three different multi color cartridges to no avail. One thing I have noticed is there is black ink near and around the cartridge assembly. I have painstakingly cleaned this area and it still fails. I am in the Ink program if necessary however it would be nice to get at least one of these cartridges working. HELP!

3 REPLIES 3
HP Support Agent
HP Support Agent
9,922 9,925 873 1,046
Message 2 of 4
104
Flag Post
HP Recommended

Solved!

Replace Ink Cartridge

Hi @DSJ-1948

 

Welcome to the HP Support Community. 

 

Please try these steps - HP Inkjet Printers - Ink Cartridge Errors 

 

Also, have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

Reply
0 Kudos
DSJ-1948
Level 1
4 2 1 0
Message 3 of 4
83
Flag Post
HP Recommended

Solved!

Replace Ink Cartridge

replaced printer

Reply
0 Kudos
DSJ-1948
Level 1
4 2 1 0
Message 4 of 4
81
Flag Post
HP Recommended

Solved!

Replace Ink Cartridge

Replaced printer

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation