cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
1 0 0 0
Message 1 of 2
71
Flag Post
HP Recommended

Replaced Ink Cartiages and now the Black ink won't print .. colour works

HP Officejet Pro 6830
macOS 10.14 Mojave

Replaced ink cartages and now black ink won't work.  Only blank pages .. Colour works fine

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
7,261 7,253 480 582
Message 2 of 2
25
Flag Post
HP Recommended

Replaced Ink Cartiages and now the Black ink won't print .. colour works

Hi @Wendy4000

Welcome to the HP Support Community. I'd be happy to assist you.

 

Try making a standalone copy in black and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Have you tried printing different types of documents like PDF, Word or Webpages and check if the issue persists?

 

Let us try these steps to resolve this issue:

 

Check the ink levels

On the printer control panel, touch the Ink Information icon  to display the current estimated ink levels.

 

Clean the printhead

  1. On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon .

  2. Swipe the display to scroll to Printer Maintenance, and then touch Printer Maintenance.

  3. Touch Clean Printhead.

  4. If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. If necessary, repeat these steps for the third cleaning cycle.

    NOTE: 

    If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

Also, perform step 13 from this document. Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation