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Replacement Ink Cartridges cause error "incompadable"

HP 950/951 ink
Microsoft Windows 10 (64-bit)

My HP Officejet Pro 8600 Plus will not except the current HP 950/951 Z10 ink cartridges. It is wanting HP 950/951 Z20 ink cartridges.  I can not even find z20 cartridges on the HP website? What can I do? The printer stay on error message until I put old ink cartridges back in printer.

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HP Support Agent
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HP Recommended

Replacement Ink Cartridges cause error "incompadable"

Hi @Robert_1960

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

 We would have o perform a region reset on the printer to accept the z10 cartridges

 

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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