04-20-2017 12:20 PM
Thanks for the reply and your help,
Still Nothing,when i Click the Security tab, and under General Security it ask username and password.Everythin is locked.
04-21-2017 11:20 AM
Thanks for the update,
As I understand you have followed the steps and still having the issue, don't worry as I have a few other suggestions which should help to resolve your concern,
Let’s try to fix the issue by following the steps mentioned below:
- Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
- Type the IP address on your web browser to obtain the printer EWS page on your computer.
- Now go to the Security Tab - Administrative Settings.
- Uncheck the "Control Panel Lock".
Please respond to this post with the result of your troubleshooting. I look forward to hearing from you.
If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.
If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.
And I Hope you have a good day, Ahead.
I am an HP Employee