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‎07-24-2020 05:12 AM

HP Recommended
Product: HP Officejet Pro 9010
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I've forgotten the username and password that I set up to log into EWS. How do I go about resetting it?

 

Regards,

 

Richard

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-24-2020 11:55 AM

HP Recommended

Hi,

Try following the 'To restore the printer to the original factory defaults' section on page 184 of its user guide and let me know if you can successfully complete this task:

http://h10032.www1.hp.com/ctg/Manual/c06220009

 

Then you will need to follow the Wireless Setup Wizard from the Wireless menu to reconnect the printer to the network (You May Skip the Network Settings Restore has those has already been restored), see the 'Connect a printer with a touchscreen control panel' section below:

https://support.hp.com/us-en/document/c05987925

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 REPLIES 2

‎07-24-2020 11:55 AM

HP Recommended

Hi,

Try following the 'To restore the printer to the original factory defaults' section on page 184 of its user guide and let me know if you can successfully complete this task:

http://h10032.www1.hp.com/ctg/Manual/c06220009

 

Then you will need to follow the Wireless Setup Wizard from the Wireless menu to reconnect the printer to the network (You May Skip the Network Settings Restore has those has already been restored), see the 'Connect a printer with a touchscreen control panel' section below:

https://support.hp.com/us-en/document/c05987925

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎07-29-2020 03:08 PM

HP Recommended

Thanks a million, that worked perfectly.

Was this reply helpful? Yes No
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