Reset the admin password on HP 9015

[SH2020]

I have the HP 9015 Officejet multifunction printer.  I lost the admin password on the EWS and cannot access the settings I need to change.  How do I reset the EWS admin password?  Thanks,

Steve

[Echo_Lake]

@SH2020

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

1.) Open the HP Embedded Web Server (EWS). 

>> From the Home screen on the printer control panel, touch the Information icon, and then touch the Network icon to display the IP address or host name. 

>> Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. 

Note - If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 

2.) Click the Security tab. 

3.) Open the General Security menu. 

4.) In the area labeled Set the Local Administrator Password, enter the name to associate with the password in the Username field. 

5.) Enter the password in the New Password field, and then enter it again in the Verify Password field. 

Note - To change an existing password, first enter the existing password in the Old Password field. 

6.) Click the Apply button. 

• Note - Make note of the password and store it in a safe place. The administrator password cannot be recovered. If the administrator password is lost or forgotten, contact HP Support at support.hp.com for assistance to reset the printer. 

Hope this helps! Keep me posted for further assistance.
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