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AlBurger
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Returning inkjet cartridges that are under warranty and failed

HP Envy 5660
Microsoft Windows 7 (64-bit)

How do I get a inkjet cartridge replace that failed under warranty? This is the second one in a year.

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HP Support Agent
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Returning inkjet cartridges that are under warranty and failed

Hi @AlBurger

Welcome to the HP Support Community. Apologies for the inconvenience.  I'd be happy to assist you.

 

Please contact our HP Support team for Service Options:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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AlBurger
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Message 3 of 3
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Returning inkjet cartridges that are under warranty and failed

The answer you sent me doesn't work. It's real simple I want to return a ink cartridge that is 3/4 full and doesn't work. It's still under warranty. Please help. Your answer doesn't work. Help!!!

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