• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-27-2016 03:30 AM

HP Recommended
Product: HP Photosmart 7520
Operating System: Microsoft Windows 7 (64-bit)

My printer won't feed the paper through.  I have followed all the instructions to clean my rollers but my rollers are not turning freely and I can't see how to make them work.  I have tried cleaning them but nothing helps.  If I feed one page at a time, it sometimes catches but more often then not, it doesn't feed.

4 REPLIES 4

‎06-27-2016 12:17 PM

HP Recommended

Hey @LesleyM,

 

I see that you are having some issues with your Photosmart 7520 e-All-in-One Printer not feeding paper. I can help you with that.

 

To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done, while the printer is powered on, make 10 copies of a sheet of paper. If that works correctly, please let me know. If it does not, this document outlines how to troubleshoot pick issues with your printer.

 

If after following the above you are still unable to print, the printer needs to be replaced. You can contact HP Support by clicking on this link and filling out the form at the bottom to discuss options based on your warranty.

 

Please let me know the results after following the above. If you are able to resolve this issue or reach some resolution with support, please click on Accept Solution. If you appreciate my help, please click on the thumbs icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!
Was this reply helpful? Yes No

‎06-28-2016 03:18 AM

HP Recommended

I am afraid that plugging it directly to a wall socket didn't make any difference.  I had already done all the cleaning etc before I posted the query.  My rollers at the back are definitely not moving freely.  Should they be able to move freely as mine are getting stuck and you have to move back and forth gently to free them for just a second and then they get stuck again.  Can this part of the printer be replaced?  thanks for your assistance.

Was this reply helpful? Yes No

‎06-28-2016 06:30 AM

HP Recommended

The rollers are not a replaceable part. The printer would need to be replaced.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!
Was this reply helpful? Yes No

‎06-30-2016 02:19 AM

HP Recommended

Thanks for that.  I have now replaced it.  Very disappointed as really thought this was a good printer and it is only just over 3 years old.  My replacement Envy 7640 seems much slower and feeds less paper than the 7520.

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.