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Run out of ink ENVY 5032 - no delivery

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ENVY 5032

Hi, my printer has run out of black ink.  Checking my account, it says the ink was despatched on the 24th April, but I haven't received it yet.  Has anyone else experienced delays in delivery?  I know there has been a bank holiday, and things may be a bit slower at the moment.  However, I need my printer to work from home.

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Hi @Liverpool_lass

 

Welcome to the HP Support Community. 

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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