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‎12-26-2019 05:50 AM

HP Recommended
Product: HP ENVY 5030
Operating System: Microsoft Windows 10 (32-bit)

Hello, I have a HP ENVY 5030,  I have purchased it in December 2019. 

I set it up this week and I get an error message when I insert the colour SETUP cartridge. The black SETUP cartridge is fine and I can print it with it. 

I have tried the following:

- reinserted the cartridge several times 

- restarted the printer and powering it off completely

- I believe the firmware is updated because I have gone through the printer menu and tried to update it but it says it’s already done

- Tried to install the printer in a different computer with Windows 7

 

Can you please help? It is obviously quite disappointing to buy a new printer and not manage to print in colour. 

 

Thank you, 

 

Angela

 

1 REPLY 1

‎12-28-2019 08:41 AM

HP Recommended

Hi @Angelarobledo

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the steps to bypass the setup ink message. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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