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Say indicated cartridges are not intended for this printer

hp envy 4520
Microsoft Windows 10 (64-bit)

Been printing fine with the ink cartridges I have in the printer for months, now it tells me that the color ink cartridge is not intended for this printer.  I went through the troubleshoot tips of cleaning both pinter contacts and ink contacts.  Powercycling my printer etc...  but still says it.

At first it said it for the black cartridge and the color was fine, so I cleaned the black.  Then right after it tells me the color one has a problem but the black is fine.  I do have the instant ink so not sure if that is causing issues etc.  I can buy a new color ink cartridge but I am not sure if I can because I have the instant ink, can I but a HP ink cartridge adn use it or do I have to wait til they mail me a new one?

It is beyond frustrating as we have to print items for school at a moments notice.   I really want to just cancel the instant ink and buy a different printer at this point.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Say indicated cartridges are not intended for this printer

Hi @cjp549

 

Welcome to the HP Support Community. 

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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