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starshine2ca
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Message 1 of 10
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Says offline but I am online and cannot print

HP Deskjet 2655
Microsoft Windows 10 (64-bit)

I am unable to print as the computer is not recognizing the printer which IS online

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Message 2 of 10
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Says offline but I am online and cannot print

Give the HP print and scan doctor program a try, click here.

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starshine1ca
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Message 3 of 10
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Says offline but I am online and cannot print

I have yet to resolve the issue.  I have tried everything.  Thanks anyway. 

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starshine1ca
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Says offline but I am online and cannot print

Is there anything else I might try as I am lost without my printer.  It is only 6 months old.  I checked all the older posts to see if there was anything. There was a member that said to make a .bat file and run it as administrator which I tried too but nothing.

Thanks so much, Anita

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Message 5 of 10
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Says offline but I am online and cannot print

You can try connecting it using the USB port.

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starshine1ca
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Says offline but I am online and cannot print

Okay thank you, I will try that in the morning.  Appreciate your fast response. 

 

Sincerely Anita

 

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starshine1ca
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Message 7 of 10
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Says offline but I am online and cannot print

I was trying to get my printer working and I came apon a link to get my WiFi Direct PinCode for the printer and just out of the blue,  my printer printed the results off on a page....now if it is working for that, why is it not showing online for any of the rest of jobs I request.  Makes no sense to me.  Obviously it works.   Why would it work there and not here?  And I do not have the "print offline" option on.  So that is not it.  Confused and frustrated.  😞   

 

Thanks so much, Starshine

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Message 8 of 10
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Says offline but I am online and cannot print

WiFi direct is not the same as WiFi.

Did you try connecting using a USB cable?

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starshine1ca
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Says offline but I am online and cannot print

No I haven't as I need to find my USB cable.  But I am sure it should be fine once it is no longer WiFi, right?  Thanks so much for your help and wishing you a Merry Christmas and Happy Holiday to you and your family.  

 

Sincerely, Starshine1ca

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Message 10 of 10
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Says offline but I am online and cannot print

When you ran the doctor program did you see any errors or warnings displayed?

 

Happy Holidays!

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