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‎02-08-2020 01:57 PM

HP Recommended
Product: HP ENVY 7858
Operating System: Microsoft Windows 10 (64-bit)

I am unable to scan to email. When I hit scan and then select email, I get this message - 

" The printer could not connect to web services. The server might be busy or temporarily unavailable. Try again later."

 

I have tried the following - 

1) picked the IP from the printer and logged on to the IP address through a web browser. Disabled and enable web services.

2) I have reinstalled the printer software and tried that option as well.

3) I have also downloaded the scan doctor, and that does tell me that there is a scanning issue. A firmware update is available. the scan doctor then comes up with a firmware upgrade, but I can not hit the update button. Poor software. and it is not available for macOS.

4) I have also disabled the web services from the printer display option and enable it again. But to no avail.

 

can someone please help.

 

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-11-2020 09:50 AM - last edited on ‎11-09-2022 07:04 AM by Retired

HP Recommended

@Guppal2

 

Welcome to the HP Support Community.

 

Restart the computer, printer, and router.

 

To resolve many connectivity issues, restart the computer, printer, and router.

NOTE: 

The following steps temporarily disconnect network and Internet connections, and require restarting your computer. Complete any tasks or downloads in progress before you continue.

  1. Turn off the router by pressing the power button or disconnecting the power cord.

  2. Turn off the printer.

  3. Close all running programs on your computer, and then shut down the computer.

  4. Press the power button or reconnect the power cord to the router, and then wait for the Internet activity light to display a normal connected status.

  5. Turn on the printer.

  6. Turn on the computer.

  7. Try to turn on Web Services.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/in-en/document/c05337026

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎02-11-2020 09:50 AM - last edited on ‎11-09-2022 07:04 AM by Retired

HP Recommended

@Guppal2

 

Welcome to the HP Support Community.

 

Restart the computer, printer, and router.

 

To resolve many connectivity issues, restart the computer, printer, and router.

NOTE: 

The following steps temporarily disconnect network and Internet connections, and require restarting your computer. Complete any tasks or downloads in progress before you continue.

  1. Turn off the router by pressing the power button or disconnecting the power cord.

  2. Turn off the printer.

  3. Close all running programs on your computer, and then shut down the computer.

  4. Press the power button or reconnect the power cord to the router, and then wait for the Internet activity light to display a normal connected status.

  5. Turn on the printer.

  6. Turn on the computer.

  7. Try to turn on Web Services.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/in-en/document/c05337026

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎02-12-2020 12:47 PM

HP Recommended

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

Was this reply helpful? Yes No

‎03-19-2020 03:21 PM

HP Recommended

I am trying to scan to a tablet & phone.  Do I need to turn both off?

Was this reply helpful? Yes No
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