11-29-2019 09:11 AM
Since I upgraded my iMac to macOS Catalina my Envy 7645 scanner feature doesn't work. I get an error message "One or more of the following problems has prevented the scan from being completed:
*The connection to the computer has been lost
*The scan application on the computer is currently in use
*An OCR application is not installed on the computer
Check the computer for more information"
The printer shown in my Printers & Scanners section of System Preferences is Printers: HP Envy 7640 series. It is the same for Faxes; however, nothing is shown for Scanners.
12-02-2019 09:18 AM
@Birdman506, Welcome to HP Support Community!
I understand you have issues scanning from the printer and the computer. HP Easy Scan is currently not fully compatible with macOS Catalina. We're actively working to restore complete functionality.
I would recommend you to go through a similar post that speaks about the scanning issues after Mac OS update.
Also, try using the HP Smart App to scan. Refer to the document HP Printers - Using the HP Smart App (Mac) for help.
Hope this helps! Keep me posted.
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I am an HP Employee
12-02-2019 12:38 PM
Thank you for your post suggesting possible solutions to my scanning issue.
After posting my initial message, I tried uninstalling/reinstalling the printer, and running the scanner from my iMac. For whatever reason, that worked.