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‎12-16-2019 01:05 PM

HP Recommended
Product: HP 4625
Operating System: macOS 10.15 Catalina

Scanner does not work

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-18-2019 06:23 PM

HP Recommended

@ashbalani

 

To Scan to your MAC OS Catalina, I suggest you use the HP Smart App or Apple's Image Capture

 

Please refer to this Link: https://support.hp.com/in-en/document/c06455960

KrazyToad
I Am An HP Employee

View solution in original post

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5 REPLIES 5

‎12-18-2019 04:19 PM

HP Recommended

@ashbalani

 

I have gone through your post and would like to help

 

Are you able to make photocopies? Are you getting any error messages?

 

Also let me know which App you are using for scanning

 

Keep me posted

KrazyToad
I Am An HP Employee

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‎12-18-2019 04:25 PM

HP Recommended

Thanks for your support.  I am able to make copies. But I cannot scan from the printer to my MacBook air.  I have added my Mack book to my printer but it does not scan.  It gives me a message if I have downloaded an OCR app.

 

How to proceed.

Was this reply helpful? Yes No

‎12-18-2019 06:23 PM

HP Recommended

@ashbalani

 

To Scan to your MAC OS Catalina, I suggest you use the HP Smart App or Apple's Image Capture

 

Please refer to this Link: https://support.hp.com/in-en/document/c06455960

KrazyToad
I Am An HP Employee

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‎12-19-2019 07:41 AM

HP Recommended

Thanks a lot.  It's working fine.

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‎12-19-2019 10:34 AM

HP Recommended

@ashbalani

 

Thanks for keeping me posted

 

I'm glad you got this issue sorted out

 

Do visit our HP Support Community and drop us a message anytime you need help

 

Thank you  😊 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
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