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‎02-21-2020 07:56 AM

HP Recommended
Product: HP ENVY 5020
Operating System: Android 9.0 Pie

I recently purchased the HP Envy 5020 printer and the basis that it scans. But the HP smart app  (on android 9 samsung A8) says it's not compatible with the printer and i need to choose another printer. I have the latest app version and the latest printer firmware.

How can this be fixed?

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-24-2020 03:44 PM

HP Recommended

@JJ106,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are facing issues scanning from your Android phone.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you uninstall the HP smart app from your phone and then reinstall it. Then follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c03561640

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎02-24-2020 03:44 PM

HP Recommended

@JJ106,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are facing issues scanning from your Android phone.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you uninstall the HP smart app from your phone and then reinstall it. Then follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c03561640

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎02-25-2020 01:03 PM

HP Recommended

Thank you so much, after reinstalling and setting up as you described, it now scans, you are a champion!

Was this reply helpful? Yes No

‎02-25-2020 05:52 PM

HP Recommended

@JJ106,

 

I am glad to hear that.

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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