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‎07-15-2019 12:34 PM - last edited on ‎07-15-2019 12:41 PM by Retired

HP Recommended
Operating System: Unknown

I'm having an issue with the new HP 8030 i just bought.  This is the reason i got rid of my previous printer in the first place as well.  Ugh!  

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-17-2019 03:36 PM

HP Recommended

The printer did a "firmware refresh" just this morning which seems to have fixed this issue.  Although i wish it was possible to know I needed to do this for a new product right out of the box, i'm happy to say that all is well and the printer works great.  

View solution in original post

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3 REPLIES 3

‎07-17-2019 02:51 PM

HP Recommended

@jvirdee

Thank you for joining the HP Community

 

Could you please help me with the operating system of the computer?

Is the copy working fine?

 

Refer to this document: https://support.hp.com/in-en/document/c03601466 for HP ePrint Job Does Not Print.

 

Keep me posted.

 

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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‎07-17-2019 03:36 PM

HP Recommended

The printer did a "firmware refresh" just this morning which seems to have fixed this issue.  Although i wish it was possible to know I needed to do this for a new product right out of the box, i'm happy to say that all is well and the printer works great.  

Was this reply helpful? Yes No

‎07-17-2019 06:46 PM

HP Recommended

@jvirdee

 

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

 

Take care now and do have a great week ahead.

:)Cheers:)

Raj1788
I am an HP Employee 

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