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ladyal
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Screen Frozen genuine hp cartridge

hp photomart 5510

HP photomart 5510 stuck on screen genuine HP Cartridge 

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HP Support Agent
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HP Recommended

Screen Frozen genuine hp cartridge

@ladyal, Welcome to the HP Support Community!

 

Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Remove and reinstall the ink cartridges. Make sure the protective plastic tape is removed from the ink cartridge if any, before placing it in the printer.

You may try inserting one ink cartridge at a time and check if the issue persists.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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