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RK501
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Screen keeps lighting up every 10 minutes or so. Printer does not stay asleep when not in use.

HP Envy 4520
Microsoft Windows 10 (64-bit)

This is a new problem - end of 2019-beginning of 2020.  I am just trying to figure out what is waking up the printer.

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Screen keeps lighting up every 10 minutes or so. Printer does not stay asleep when not in use.

Hi @RK501

 

Welcome to the HP Support Community. I'd be happy to assist you with the printer issue.

 

Let's try these steps -

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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