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‎08-20-2019 04:28 AM

HP Recommended
Product: Deskjet 2600 All-in-One Series
Operating System: Microsoft Windows 10 (64-bit)

I have installed a new Deskjet 2600 series printer for use by two laptops.  The first laptop prints perfectly well.  HP Smart shows the second laptop as successfully installed and ready to print.  It does appear to send a document to the printer (the printer makes the usual "I'm going to print" noise and the document shows very briefly in the queue) but that's it.  I have uninstalled and reinstalled a number of times on the second laptop.  I have checked IP addresses.  The printer is set as shared on the network.  I would be really grateful if someone could suggest what I can try next.  

26 REPLIES 26

‎08-20-2019 01:18 PM

HP Recommended

Give the HP print & scan doctor program a try, use this link.

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‎08-21-2019 12:48 AM

HP Recommended

I have tried that and it confirms everything is set up and working okay.

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‎08-21-2019 09:36 AM

HP Recommended

Are you a antivirus program?

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‎08-22-2019 01:32 AM

HP Recommended

I tried pausing my antivirus and then printing but still nothing.

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‎08-22-2019 10:43 AM

HP Recommended

Try uninstalling the antivirus completely.

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‎08-23-2019 04:35 AM

HP Recommended

I have done what you suggested but no luck.

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‎08-23-2019 10:30 AM

HP Recommended

Let's check the system files.

Open a cmd prompt with admin privilege and type sfc /scannow (right click on the Start icon > Search > cmd)

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‎08-24-2019 08:37 AM

HP Recommended

Sorry, I fell at the first hurdle.  Apparently I "must be an administrator running a console session" to do this and I don't know what that means or how to fix it.  It really is very kind of you to try and help with this but I have a feeling getting the printer to work on the second laptop is just not going to happen.  It won't even work when connected with a cable although it does still make the "I'm going to print" sound.

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‎08-24-2019 09:23 AM

HP Recommended

What happens if you click on "Run as Administrator" on your screen?

Below is a image of the cmd prompt screen.

cmdprompt.jpg

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