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Km501
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Message 1 of 2
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HP Recommended

Setting up keeps turning off and giving downloading message

Hpenvy 5000
Microsoft Windows 10 (32-bit)

Have set up the printer and the app says ready to print but the printer shows downloading then if you press the  x it says verifying then turns off again

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HP Support Agent
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Message 2 of 2
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HP Recommended

Setting up keeps turning off and giving downloading message

@Km501

 

Welcome to the HP Support Community.

 

Which app are you referring to?

 

Let's try to reset the Printer here:

 

Turn the printer on, if it is not already on.

  1. Wait until the printer is idle and silent before you continue.
  2. With the printer turned on, disconnect the power cord from the rear of the printer.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 60 seconds.
  5. Plug the power cord back into the wall outlet.
  6. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.

Also, try connecting the Printer to a different wall outlet directly.

 

Let's try updating the Firmware: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 


I am an HP Employee

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