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SkylarDon Honor Student
Honor Student
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Message 1 of 2
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Settting up printer problem

hpdeskjet 2622
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I have a problem.  on my printer I received a print out of a ip address and printers claim code from another printer.  I work at a school and my co worker/ other room teacher was sitting up her printer.  Then I misplaced the printed page with this information on it.  I was notified in a box text on screen that I may share the same ip address as another person on my network.  I was wondering who can help me get my coworker another sheet stating her claim code and printer's email address.  She had someone print a few things before setting it up and has ran out of ink on her printer and it wont notifiy hp without her using this information to set up for automatic refill through the mail system. 

Thank you! 

 

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HP Support Agent
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Message 2 of 2
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Solved!

Settting up printer problem

Hi @SkylarDon

 

Welcome to HP Forums! I would love to help.

 

I need some information to assist you better.

  • Are you trying to get your printer enrolled with HP Instant Ink Subscription?
  • Do you have any ink left in any of the cartridges installed on your printer?
  • What is the wireless led status on your printer? Is it blinking or steady?

 

Let us know and we will take this forward.

Cheers

MathewT
I am an HP Employee 

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