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‎05-16-2020 07:35 PM

HP Recommended
Product: HP Photosmart Plus B210 series
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I got a printer from my brother-in-law as mine went south during the lockdown.  However, when I start it up, I'm getting the Install Setup cartridges.  I got new ink but still the same screen is coming up about the cartridges.   I asked him but he does not have them anymore.  Please help because I really don't want to buy a new printer.

Thank you

Brian

1 REPLY 1

‎05-22-2020 07:10 AM

HP Recommended

Hi @BrianC6

Welcome to the HP Support Community. I'd be happy to assist you.

  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

I hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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