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‎05-06-2020 09:53 AM

HP Recommended
Product: Envy Photo 7858
Operating System: Microsoft Windows 10 (32-bit)

I received a free (donated) printer from my job. I bought new ink cartridges, but I have the error message saying to "use SETUP cartridges that came with the printer". I don't have this. How do I bypass this so I can start printing? Thanks!

1 person had the same question
2 REPLIES 2

‎05-06-2020 10:53 AM

HP Recommended

Hello , 

 

Kindly check for more information in your INBOX. 

To access the INBOX, click the ENVELOPE icon on top right corner of this page.

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎06-06-2020 12:11 PM

HP Recommended

Hello, 

 

Hope the issue you have called in is RESOLVED. ?

 

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No
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