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Message 1 of 2
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Shadow when printing

Office Jet All-in-one J4680
macOS 10.14 Mojave

I have shadow on print. Replaced both cartridge. Uplugged. Cleaned. Registered. Still bad quality

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Shadow when printing

@BarryN1, Welcome to HP Support Community!


I understand you have shadows when you print from your computer. To assist you better, I'd like to know the following-


What happens when you make photocopies?

Which application are you trying to print from?


Print a self-test page

  1. Make sure that only plain, unused, white paper is loaded in the input tray.

  2. On the product control panel, press Setup, select Print Report, select Self-Test, and then press OK.

    Figure : Self-test page

Share the results for further assistance.


Keep me posted.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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