02-09-2020 07:03 PM
I have shadow on print. Replaced both cartridge. Uplugged. Cleaned. Registered. Still bad quality
02-12-2020 05:07 AM
@BarryN1, Welcome to HP Support Community!
I understand you have shadows when you print from your computer. To assist you better, I'd like to know the following-
What happens when you make photocopies?
Which application are you trying to print from?
Print a self-test page
Make sure that only plain, unused, white paper is loaded in the input tray.
On the product control panel, press Setup, select Print Report, select Self-Test, and then press OK.
Figure : Self-test page
Share the results for further assistance.
Keep me posted.
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