Hi, I have just loaded both a new colour and a new black cartridge, most of our printing is black text but it has been saying single cartridge mode and has now pretty much run out of coloured ink - how do i turn single mode off??
Looks like the black cartridge is defective. Could you please try the below steps and get back?
uninstall both the cartridges from the printer.
check what it says on the display.
then install only the black cartridge and check the message on the display.
check if it detects it or gives you any error.
then remove the black cartridge, and install only the color cartridge,
check the message on the display.
if it gives error for any cartridge then it means that the cartridge is faulty.
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