06-08-2017 10:21 AM
DOES HP OFFER A SOFTWARE TOOL THAT CAN COMPLETELY REMOVE ALL HP SOFTWARE AND REGISTRY ENTRIES ON A COMPUTER. I WOULD LIKE TO CLEAN OUT EVERYTHING AND START A CLEAN INSTALL AS IF IT WERE THE FIRST TIME I WAS INSTALLING HP SOFTWARE FOR MY PRINTER ON MY COMPUTER?
06-08-2017 04:11 PM
Thank you for your reply. I downloaded your suggestion and attempted to rtotally emove all HP software from my computer. It did not do the job. I tried using Program and Features in Control Panel for Windows 10. That works but I am still left with what I have attached below. My main goal is to totally clean out multiple HP scanners but so far to no avail. Perhaps you may have a suggestion or know where I can get the info to accomplish this task. Again, thanks for your original response.
Multiple Scanner Choices When trying to scan
06-08-2017 09:43 AM
I uninstalled and reinstalled my software for this printer several times. Each time after installation it leaves the name of each printer in numerical sequence. When I attempt to scan, a dialogue box comes up showing all of the previous scanners as follows:
HP Officejet 8620 (Net)
Hp Officejet 8620 (Net) #2
HP Officejet 8620 (Net) #3
Whenever I select Scan.exe, that is what occurs as well as any software that I attempt to scan from.
I need to be able to remove all of these so I only have the one that actually works. Two of the above cannot communicate with the software.
03-17-2018 11:14 AM
Another good tool is CCleaner. https://www.ccleaner.com/ccleaner/download
Also, HP used to have a REMOVE option when selecting the HP printer software. That option is not available in Windows 7 software for the HP 6830 OfficeJet Pro.