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‎12-16-2019 12:03 PM - edited ‎12-16-2019 12:04 PM

HP Recommended
Product: Hp Photosmart 7520
Operating System: Microsoft Windows 10 (64-bit)

OOSG poster print error.jpg

When I print out this PDF image above it produces a Solid Black Line down the page ONLY on this image tried printing out other images from both Word and another PDF document and both printed out fine without the Black line emailed image to a family member and printed out fine on their own Printer. How do I resolve this problem???

1 REPLY 1

‎12-18-2019 06:27 PM

HP Recommended

@Aspierguy9281

 

Welcome to HP support community.

 

Update the printer firmware:- Click here

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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