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WBSSI
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Solution to a continuous false paper jam on Officejet Pro 8600

Officejet Pro 8600
Microsoft Windows 10 (64-bit)

HP Officejet Pro 8600 Premium

 

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Solution to a continuous false paper jam on Officejet Pro 8600

@WBSSI, Welcome to HP Support Community!

 

I understand that you have a false paper jam on the printer, let us try to resolve the issue. 

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Also, If you have already performed the steps from the document Paper Jam Error and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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