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Some graphics only print when black and white selected

HP 6978
macOS 10.14 Mojave

I have two .pdf files in which only SOME graphics will print when color printing is selected.  When I select black and white, all graphics print.  My ink levels are full for colors and black.  All other general color printing is working fine (i.e. when a generic image is selected from google).  When I send the files to a friend to test printing, they print fine on his HP printer in color.  Any ideas?

HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Some graphics only print when black and white selected

@bdebnam, Welcome to HP Support Community!


Looks like you have issues printing PDF documents. Let us try to isolate and resolve the issue-


Check if there any pending updates on the computer. Also, ensure print driver settings are set correctly.


Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. For more information, go to Updating or Upgrading Printer Firmware.


Print it as an image- is a third-party link. Please do not click on any ad, image, download, popup or link or anywhere else as this is a third-party link meant only for viewing information)


Let me know the outcome.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

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