Something is wrong with my print heads, and I don't know what to do to fix it

[DanceSource]

HI Folks, 

My Printer just got the black ink cartridge refilled, and a day after, the print head is complaining, and won't print. It's locked up.  Does my machine require a brand new HP ink cartridge, or is there somethign else I need to do to help it? It won't print an alignment page.  Kindly advise. 

[The_Fossette]

Hi @DanceSource

Welcome to the HP Forums!

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

I reviewed your post and I understand that you are getting an error related to the print head.

I’d love to help!

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

• What is the exact error you are getting when you are trying to print?
• Are you able to copy?
• Have you made any software or hardware changes on the computer?

Meanwhile, follow the steps in the below article and check if it helps.

http://hp.care/2oPDAGB

Let me know how it works and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!